2500 Penn，一個Placemakr體驗 (2500 Penn, a Placemakr Experience)

Staff cortese. Posizione ottima. Soluzione hotel/appartamento positiva, nonostante la moquette non nuova. Connessione wifi ottima. Pulizia da migliorare.

Be aware that the air conditioner cannot be changed from heat to cold or cold to heat, and arrive dressed accordingly... The building has a definition on the type of AC and it is impossible to adjust it in every room. We were on cold days but it was not possible to turn on the heating because the type of AC in the building is cold, so we were very cold at night. The hotel staff had no solution but to bring us blankets.

位置是非常好的。

It turns out that the air conditioning system in the building does not allow turning on the air conditioner on heat while the whole building is cold (and vice versa). That is, the AC method is set for the entire building by the hotel and you cannot change the air conditioning method for just one room. (see photo) So the whole night we were shivering with cold because it was not possible to turn on the air conditioner on heat. The reception claimed that there is a portable heating device in each room, after we went up to the room and we did not find it (there is only a fan), they claimed that there is actually no such device in each room but they will look for it and send it to us as soon they find it. After no one came, we went back to the reception and there they promised again that they are looking and as soon as they find it they will send it to us. Apparently they are searching really well, because it has been weeks since we left and still no one has come to update us on the search results.... The reception's habit of ignoring requests was repeated once more when we asked for another chair in the room. We were promised that they would send us, but no one came. Perhaps the person in charge of the searches was stuck on the task of searching for a heater and therefore did not spare time to search for a chair... They even ignored the complaint email we sent them.